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Bounced Inc. Privacy Policy

This Privacy Notice applies to personal information which Bounced Inc., 310 Bagot Street, Kingston, ON, K7K 3B4, collects through this website (www.bounceapp.ca) (“Website”) and through our mobile app (“App”). Below are highlights and details of our personal information handling practices.

Private Notice Highlights


Who We Collect Information From

We currently collect only information provided by the visitor and user of the Website and App.


What Personal Information We Collect

We collect information:

  • That you provide through the forms you fill out during account creation, online customer service enquiries, and surveys;
  • That you provide when you submit a payment;
  • • Automatically when you visit our Website and when you use our App, including information about the device with which you logged into our Website, your location when you are using our App on your mobile device, your web browser, your IP address, time zone, cookies installed on your device, and information on the search terms that referred you to our Website and App (iOS).


How we use and disclose your information

  • We use your information to communicate with you and personalize your user experience by sending out periodic emails to you and receiving feedback to improve our Website and App;
  • We may use your information to create aggregated and anonymized data for analytical purposes.


How do we obtain your consent

By using our Website and App, you consent to our collection, use, and disclosure of your personal information as outlined in this policy. Your consent is the legal basis for our use of your personal information. You can withdraw your consent at any time. However, if you withdraw your consent to certain uses, we may no longer be able to provide our services to you.

Your account settings allow you to change your communication preferences with respect to emails. You may also close your account if you want to withdraw your consent from our further use of your information. We may, however, retain information about your previous transactions for audit purposes, to ensure the integrity of our data and to fulfill legal requirements.


How to contact us

If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at support@bouncedinc.com.


Detailed Privacy Policy


About Us

This website (www.bounceapp.ca) (“Website”) and our mobile app (“App”) are operated by Bounced Inc., company registration number 1055646-7. We are located at 310 Bagot Street, Kingston, ON, K7K 3B4.

We have appointed a Chief Privacy Officer who is accountable for our personal information handling practices. Our Chief Privacy Officer is Sean Monteiro. If you have a question or complaint about our personal information handling practices, please contact us using our web form using the following link: support@bouncedinc.com.

In this Privacy Notice, the terms "we", "our" and "us" mean Bounced Inc..


Effective Date and Scope

This Privacy Notice is effective as of June 18, 2019.

This Privacy Notice governs our practices with respect to personal information we collect through our Website www.bounceapp.ca, and our App Bounce.


What Personal Information We Collect

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
We collect information that you provide during the registration, and/or at the time at which you update your user profile with additional information. This information includes:
  • Name
  • Email Address
  • Date of birth
  • Phone number
  • Credit card number
  • Online banking information
  • Location while using our App


How We Use Your Information

We use your information to connect event vendors with event attendees through our Website and App. We may use your information to:

  • Register your account;
  • Authenticate you when you log into your account;
  • Coordinate with attendees and event hosts. This is the primary function of the Website;
  • Communicate with you about your requests. Your email address or phone number which you provided upon registration will be used to notify you of event status updates;
  • Personalize your user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site;
  • Improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • Recommend or offer you information on events selected based on your preferred interests and location.

Our Website and App use Stripe online payment platform (“Stripe”) to collect payment. Please refer to Stripe Global Privacy Policy at: https://stripe.com/en-ca/privacy


Sharing your information to others

The following information we collected from you will be made available to hosts of events that you have selected to attend using our Website and App:

  • Name
  • Email Address
  • Phone number

We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.


Law Enforcement Requests

We will disclose personal information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information.


How we collect your information

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.


Data Retention

We will retain your personal information for as long as:

  • Your account is active;
  • Your personal information is needed to provide you services; or
  • It is necessary to meet legal, regulatory, insurance and audit requirements.


Accuracy of Your Personal Information

We will use commercially reasonable efforts to ensure that your personal information is correct, complete and up-to-date to the extent we are notified of any changes by you. You can review and update your personal information on our Website and App. You can assist by keeping us informed of any changes or informing us if you find any errors in our information about you. If we have disclosed inaccurate information about you to a third party that you are aware of, we would be pleased to contact the third party in order to correct the information upon your request.


Security Measures

We take reasonable measures, including administrative, physical and technical safeguards, to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Personal information uploaded to our Website is transmitted to us using industry standard encryption, which creates a private conversation between your computer and our Website. We authenticate our Website and enable TLS/SSL encryption to protect your sensitive data and transactions.


Revision of Policy

This policy may be revised from time to time. We will notify you of material changes prior to such material change being effective, either by e-mail at the address you have provided to us in connection with your registration on our website or by a prominent notice on our Website and App. Your continued use of our Website or App, or failure to cancel your account on our Website or App following such notification shall constitute your acceptance of the revised policy. We encourage you to periodically review this page for the latest information on our privacy practices.


Disputes and Complaints

This policy is subject to our Terms of Use, including terms regarding the governing law and the resolution of any disputes between us. If you have a complaint with respect to our privacy policy, please contact us at the link provided under “Contact Us”.


Revision of Policy

Our Website and App are not intended for children. If we become aware that we have inadvertently received or collected personal information pertaining to a child under the age of consent in the country where the child is located without valid consent, we will delete such information from our records.